Being Flexible

Yesterday morning my colleague and I had to fly out to SF for business meetings. I left the house only 2 hours before the flight banking on priority check-in and Nexus. I called my colleague from my car and to my surprise someone else answered the phone. He was the "Park n Fly" driver. He said "this individual left their phone in my bus." To which I said "Oh no - I know how much he needs his phone. Can I pick it up?" He said "sorry m'am he is going to have to call me and give me some information about the phone. He was with someone else, maybe you can call them." Frantically racing towards the airport, I said "I don't know if anyone else is with him. I really want to pick up his phone and I am cutting it fine for the flight." Another co-worker was travelling with us but I did not have her cell number. I called him back and said "his name is xx and I will give you my business card." He said "I will also need copy of your Drivers License". To this I said "you don't understand, I am taking a detour and will miss my flight." He said "don't worry". My wonderful spouse drove me as close as he could to the Park n Fly entrance but I had to get off a few feet away and run. It felt like an eternity. The Park n Fly driver was a very young man. He was on ready alert and waiting for me. He calmly took my card and made a copy of my license. On his computer screen were pictures of me and my co-worker he had googled and found on our website. Just from my name which had appeared when I called the phone. He handed me the phone. The airport was a zoo but I made it on the flight with minutes to spare. My co- worker was ecstatic. I was amazed by the flexibility of the young man and his quick thinking. I was grateful that I was willing to be flexible and also that we had put both our pictures on the company website !!